Today's Blog Post
Our business practice and services are significantly different from others. Here's a brief story/experience that best explains why.
⇾ I arrived early, at 7:55 A.M. for an 8:00 A.M. appointment, but services started at 8:20 A.M. I am not late -- they are late, and shouldn't they pay me a fee for wasting my time -- that's only fair, right?
The above example has happened to me countless times, and I am certain to you as well. Typically, it's due poor scheduling and out-dated client-consumer business practice. At YLC, we have a better system -- one that favors the client. Here are few examples:
⇾ We only see five clients per day -- not up to 10 clients per day, which is common industry practice.
⇾ In between client appointments, we leave 30-60 minutes open -- this allows us to chart notes, which is required by law. It also allows us ample time to shift our mind/energy from one client to the next.
⇾ We offer 60, 75, and 90 minutes sessions -- they are full sessions, so you never pay, e.g. 60 minutes, but only receive 50.
⇾ Our terms-conditions are posted on our site -- you are not rushed to read and sign.
We are committed to providing 'best practice' client-consumer services. To learn more please visit FAQ
PS. I did not sign the late fee agreement, and I have arrived early, and they have been late for every appointment since my first day.
Our business practice and services are significantly different from others. Here's a brief story/experience that best explains why.
The other day, I was at a professional office. Before services started, I had to review and sign a policy document regarding notice of cancellation and late appointment fees. The cancellation policy was a standard 24 hour notice. The late fee policy went something like this -- if you are late, we have the right to refuse service, reschedule, and bill you a late fee, on top of your standard appointment fee. I thought to myself, what if, for example:
⇾ I arrived early, at 7:55 A.M. for an 8:00 A.M. appointment, but services started at 8:20 A.M. I am not late -- they are late, and shouldn't they pay me a fee for wasting my time -- that's only fair, right?
The above example has happened to me countless times, and I am certain to you as well. Typically, it's due poor scheduling and out-dated client-consumer business practice. At YLC, we have a better system -- one that favors the client. Here are few examples:
⇾ We only see five clients per day -- not up to 10 clients per day, which is common industry practice.
⇾ In between client appointments, we leave 30-60 minutes open -- this allows us to chart notes, which is required by law. It also allows us ample time to shift our mind/energy from one client to the next.
⇾ We offer 60, 75, and 90 minutes sessions -- they are full sessions, so you never pay, e.g. 60 minutes, but only receive 50.
⇾ Our terms-conditions are posted on our site -- you are not rushed to read and sign.
We are committed to providing 'best practice' client-consumer services. To learn more please visit FAQ
PS. I did not sign the late fee agreement, and I have arrived early, and they have been late for every appointment since my first day.
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